Shipping policy

We make every mlue piece to order, just for you. Here’s what to expect after placing your order.

Processing Time

All mlue products are made to order and typically take 1–3 business days to make, prepare, and pack before shipping.

During busy periods or new product launches, processing may take a little longer. If there is a significant delay with your order, we’ll let you know.

Please note that processing time is separate from shipping time.

Shipping

We currently ship within Canada.

Once your order has been made and is ready to go, it will be shipped using a trusted Canadian carrier. The carrier used may vary depending on your destination and the shipping service selected.

Available shipping options and rates will be shown at checkout.

Shipping times shown at checkout begin after your order has been made and is ready to ship.

Estimated Delivery Times

Estimated shipping times are displayed at checkout based on the shipping option selected.

These estimates refer to the time your package is in transit and do not include our 1–3 business day processing time.

Delivery dates are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances outside our control may occasionally occur.

Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for the carrier to update the tracking information after your shipping confirmation is sent.

Shipping Address

Please double-check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at hello@mlue.ca. We’ll do our best to update the address before your order ships, but we cannot guarantee changes once an order has been handed over to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address provided at checkout may be the customer’s responsibility.

Lost or Delayed Packages

If your tracking has not updated for an extended period or your package appears to be lost, please contact us at hello@mlue.ca and we’ll help you look into it with the carrier.

Carrier delays can happen from time to time and may be outside our control, but we’ll do our best to help.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include your order number and photos of the item and packaging.

We’ll review the issue and work with you on an appropriate solution.

For additional information about damaged, defective, or incorrect items, please see our Return & Refund Policy.

Questions?

Have a question about your order or shipping? Reach out to us at hello@mlue.ca — we’re happy to help. 💙