Return & Refund Policy

Every mlue lamp is made to order and individually 3D printed just for you. Because we begin making your lamp specifically for your order, our return and cancellation policy is a little different from that of a traditional retail store.

Order cancellations

Changed your mind? Please contact us as soon as possible.

Orders may be cancelled for a full refund as long as production has not yet started.

Once we have started printing your lamp, the order can no longer be cancelled or changed due to a change of mind.

Change-of-mind returns

Because each lamp is made to order, we do not accept returns or exchanges for change of mind once production has started.

This includes situations such as choosing the wrong colour, deciding that the colour does not suit your space, or simply changing your mind after your lamp has been made.

Please review your colour and product selections carefully before completing your order.

Mix & Match orders

Mix & Match lamps are produced according to the colour combination selected at checkout. Because these combinations are made specifically for your order, they cannot be returned or exchanged due to a change of mind once production has started.

Damaged, defective or incorrect items

If your lamp arrives damaged, has a manufacturing issue, or you receive an item different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and clear photos of:

the lamp;
the issue or damage; and
the shipping packaging, if the item was damaged during delivery.

We’ll review the issue and work with you to provide an appropriate solution, which may include a replacement, repair, or refund depending on the circumstances.

Please do not send an item back before contacting us.

A note about 3D printing

Each mlue lamp is individually 3D printed. Subtle layer lines, small texture variations, and minor differences between pieces are natural characteristics of the 3D-printing process.

These small variations are part of how the product is made and are not considered manufacturing defects.

If you’re unsure whether something you’ve noticed is a normal part of the printing process, send us a photo and we’ll be happy to take a look.

Shipping damage

If your order arrives damaged during shipping, please contact us within 7 days of delivery and keep both the lamp and its original packaging while we review the issue.

If a return is required because the item arrived damaged, defective, or incorrect, mlue will provide instructions and cover reasonable return shipping costs where applicable.

Refunds

When a refund is approved, it will be issued to the original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Your consumer rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to you under applicable Canadian federal or provincial consumer protection laws.

Questions?

If something isn’t right with your order, please reach out to us. We’re a small studio and want every mlue lamp to arrive happy, safe, and ready to brighten your space.